How do I make a withdrawal?

  • Proceed to currency tab on your Dashboard and click on the 'Withdraw' button.
  • Fill in the ‘You send’ input field (see here what it means).
  • Look for the Freewallet logo in the bottom area of the screen
  • Click on ‘Enter e-mail’ button near the logo
  • Fill in all the fields. Note that you will have to enter your e-mail (the one already associated with your Freewallet account or the one that you are going to create an account from) two times.
  • Make sure that you have entered your e-mail address into both input fields identically
  • Fill in the ‘Verification code’ input field.
  • Click the ‘Withdraw’ button again

If you have filled all the required fields correctly, your withdrawal will be initiated successfully. If there are any mistakes, our system will mark them. If the error persists after you retry initiating a withdrawal, make a screenshot of it and contact the Support team with a detailed description of your actions and a relevant screenshot

After the transfer is completed, you will receive a letter to the email associated with your MinerGate account, providing you with all the information you need to claim your money.